Cancelled/Rescheduling

As a Tutor- Yes! You can. HAT policy states that you have to give 24hrs mandatory notice to the tutee/tutees, doing this carries no charges. However, if you do not give a 24hr notice to your booked tutee/tutees there will be a 40% reduction charge of the cost of that particular session from your wallet or your next scheduled class with any tutee. A percentage of the amount is returned back to the tutee's wallet for any inconveniences the cancelled session may have caused.

* This is to ensure transparency of transactions between both parties and allows the tutee to re-book another tutor if he/she needs to urgently.

As a Tutee- Yes! You can. HAT policy states that you give 24hrs mandatory notice to the booked tutor, doing this carries no charges. However, if you do not give a 24hr notice there will be a 40% reduction charge of the cost of that particular session from your wallet. A percentage of the amount will be paid into the wallet of the tutor as compensation for any inconveniences the cancelled session may have caused

* This is to ensure transparency between both parties and allows the tutor to fill in the time slot if s/he needs to.
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